Trouble Shooting Basics for Web Applications like ZenApply
Step 1: Refresh your web browser
The easiest way to solve many Web App (IE –ZenApply) problems is to simply refresh the browser page. IE – if Video is having problems? Most of the time, the video would play back fine after a refresh.
Step 2: Restart your browser
If refreshing the browser doesn’t help, try restarting it. Some problems arise due to background processes running in the browser. Restarting stops these processes and gives you a clean slate to run services.
Step 3: Use a Different Browser
The ZenApply team recommends Chrome or Firefox.
Sometimes, the problem may lie with the browser itself (especially if you’re using an older browser). I highly recommend using either updating your browser or trying Chrome or Firefox.
Step 4: Clear cache and cookies
Cache refers to a repository of data that helps web browsers display web pages faster. For example, if you visit Google.com every day, the browser will store all page elements that don’t change very frequently – the CSS (a document that helps web designers control the page’s visual style), the logo, etc. – onto your hard drive. This way, instead of downloading these files from the web server, the browser can serve them from the hard drive itself, which is much faster.
Cookies are little pieces of code used to track your online behavior. Advertising companies use them to display the right ads, while companies like Google use them to ensure that you have a consistent experience across all their services (Gmail, YouTube, Google+, etc.).
Over time, both the cache and cookies can bloat over and affect browser performance. This is why it is recommended that you clear your cache and cookies regularly.
For the purpose of this example, we’ll learn how to clear cache and cookies on the Chrome browser.
- Open Chrome. Click the menu bar in the top right corner and select Settings.
- In the settings panel, click on ‘Show advanced settings’. Scroll down to the ‘Privacy’ section and click on the Clear browsing data…butto
- In the pop-up window, select Cookies and other site and plug-in data, and Cached images and files.
- Click on the Clear browsing data button. It may take a few minutes to clear the cache/cookies.
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